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Mar
4

x-cart_patchWe were getting reports from store owners about an increased number of Paypal orders which were “Paid” on Paypal side but marked as “Failed” on X-cart side. This seems to be related to the changes Paypal did at the end of last year and below is the patch which will fix this problem in X-cart 4:

1) Open your X-cart store folder in your FTP client

2) Download this file:

/include/func/func.https_libcurl.php

3) open this file in Notepad and find this code:

if (!empty($cookie))
curl_setopt ($ch, CURLOPT_COOKIE, implode("; ", $cookie));

4) BEFORE the above code insert code below – do not forget to replace YOURSTORENAME to your domain name (ex: mysuperstore.com):

curl_setopt($ch, CURLOPT_HTTPHEADER, array('Connection: Close', 'User-Agent: YOURSTORENAME'));

5) save “func.https_libcurl.php” and upload back to “include/func/” folder. Note: before you upload this new file, rename old file in that folder to “func.https_libcurl.orig.php” in case the changes you made will not work and you want to revert back to original version fast.

Special thanks to Pitak who posted this fix on X-Cart forum.

Hope this helps and if you are not comfortable with using FTP or modifying PHP files, just send us a request from www.mystorehelp.com and we’ll do the changes for you.

To your success!

Anton Pachkine
FinestShops offers premium Magento and X-Cart managed packages for companies without a large IT department and will host and manage your online store and servers like your own dedicated IT department so you and your staff can concentrate on growing your sales and serving your customers. Visit www.finestshops.com


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Mar
2
March 2015 : Critical Maintenance
02 March 2015 06:29 PM

Recently, several critical Xen hypervisor vulnerabilities have been discovered that affect a portion of our First and Next Generation Cloud Servers fleet. Remediating these issues will unfortunately require a reboot of affected host machines. To protect the security of your data, we will be patching our infrastructure prior to when the details of these exploits will be released publicly. The purpose of this communication is to give you details about this maintenance event with as much advance notice as possible. Please note that OnMetal Cloud Servers are not affected.

While we do everything we can to minimize service interruptions, the security of your environment is our highest priority. We understand that any downtime impacts your business and we do not make this decision lightly.

Servers will be rebooted between Mar 2, 5:00 PM EST and Mar 9, 7:00 AM EST to patch a security issue on the host.  Normal reboot takes 3 to 6 minutes depending on the size of the server. We will be monitoring all the reboots but if you see your server down for longer than 10 min during this perioud - please call us at 1-800-675-0162 or submit an Emergency ticket at https://www.mystorehelp.com.

If you have any questions, please contact your support team by visiting https://www.mystorehelp.com. These changes are necessary to help us to deliver the best security and performance for your hosting environment.

Your FinestShops Support Team

 


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Feb
26

custom_formsWe are often asked to create custom webforms for quote requests or applications which customers can submit from the store. It’s an easy mod if there is no need to adjust that form or add multiple webforms but if you need something more sophisticated and do not want to get into complex custom development, consider this software: http://www.appnitro.com

There is no monthly fee and you get 100s of features like:

– Drag & Drop Form Builder
– Multi-Page Forms
– Save & Resume Later
– Mobile Forms
– Email Notifications With auto-responder.
– Easy integration – just copy and paste JS code into static page or popup

If you need a custom web form – consider appnitro.com – it’s a cost effective solution with lots of powerful features.

To your success!

Anton Pachkine
FinestShops offers premium Magento and X-Cart managed packages for companies without a large IT department and will host and manage your online store and servers like your own dedicated IT department so you and your staff can concentrate on growing your sales and serving your customers. Visit www.finestshops.com


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Feb
25

Dear client,

To comply with the latest PCI requirements, we are disabling unsecured SMTP and POP3 ports on all shared servers. If you are using email service included in your package and not a third party service like Rackspace Mail or Google Apps for Work, you have to check the setting below: 
Enable "This server requires an encrypted connection (SSL)" and change pop3 port to "955" and stmp port to "465" in your mailing software.

Here is how to do this in most Outlook versions:

Secure SMTP and POP

  • Start Outlook and select Tools -> E-Mail Accounts.
  • From the pop up window select "View or change existing e-mail accounts."
  • Click Next.
  • The E-mail Accounts windows opens
  • Select your account on the left and select "Change..."
  • Verify Incoming Mail Server (POP3): it should be set to your domain. If it's not - you are using some third party service and do not need to make the changes below
  • Click the "More Settings" button.
  • The Internet E-mail Settings window opens
  • Select the "Outgoing Server" tab
  • Check "My outgoing server (SMTP) requires authentication"
  • Check "Use same settings as my incoming mail server"
  • Click the "Advanced" tab.
  • Check "This server requires an encrypted connection (SSL)"
  • Change the Incoming server (POP3): to 995
  • Check "This server requires an encrypted connection (SSL)"
  • Change the Outgoing server (SMTP): to 465
  • Click "OK"
  • Click "Test Account Settings..."
  • The window Internet Security Warning may pops up. 
  • Click the "Yes" button to trust SSL certificate.
  • The window "Test Account Settings" will open
  • This test sends a test email to your account. It is normal for it to fail.
  • Click "Close"
  • Click "Next"
  • Click "Finish"

If you need more help with this, please contact support with the name of mailing software you are using (ex: Windows Mail, Outlook 2007 ...), your domain name and email address.

Your FinestShops Team


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Feb
3

email-automationA very common question asked by may online retailers is answered with a humor and lots of practical steps by Kyle @ vextras.com in article called “7 Delicious Email Marketing Recipes You Can Cook Up In Less Than 45 Minutes” (https://www.vextras.com/7-delicious-email-marketing-recipes-can-cook-less-45-minutes)

Article shows 7 “Recipes” with list of “Ingredients” and step by step “cooking” instructions.

  1. Build a Mailing List From Everyday Web Visitors
    A simple way to collect email addresses is to install a notification feature when visitors arrive at your store….
  2. Send Emails To First-Time Subscribers
    Trigger an event to take place when someone subscribes to your email list for the first time. The key here is to get them to take action once they receive your welcome email …
  3. First-Time Buyers
    Show new customers a little love after their first purchase and entice them to come back…
  4. Promote Cross-Sales
    Promoting cross-sales can take more time to configure, yet it’s also a very effective email marketing technique….
  5. Request Reviews
    Requesting reviews from your customers can include a wide variety of tools depending on what you want to accomplish. There are several third party applications available like…
  6. Win Back Customers
    Reaching out to customers who haven’t bought something in awhile is a potential gold mine for sales. …
  7. Reward Your Best Customers
    Creating a workflow to reward your best customers is almost exactly the same as with first-time purchasers….

Please read full article here: “7 Delicious Email Marketing Recipes You Can Cook Up In Less Than 45 Minutes” and let us know if you need help implementing any of this – main ingredient is MailChimp.com and we have integration modules for it for Magento and X-cart.

To your success!

Anton Pachkine
FinestShops offers premium Magento and X-Cart managed packages for companies without a large IT department and will manage your online store and servers like your own dedicated IT department so you and your staff can concentrate on growing your sales and serving your customers. Visit www.finestshops.com


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Dec
29

trends2015I found a great article by Armando Roggio from practicalecommerce.com which I wanted to share with you. It outlines 6 trends you can consider using in your next Magento or X-cart upgrade (which we’ll be happy to do for you) to give you a competitive advantage over your competitors.

  1. Hidden Menus
  2. Responsive Design for Large Screens
  3. Flexible and Large Typography
  4. Large Photography
  5. Video Content and Backgrounds
  6. Material Design

You can read full article and see examples here: http://www.practicalecommerce.com/articles/77729-6-Ecommerce-Design-Trends-for-2015

To your success!

Anton Pachkine – General Manager of FinestShops (follow me on Twitter or LinkedIn or call 1-800-675-0162 ex 704

FinestShops offers premium Magento and X-Cart managed hosting for companies without a large IT department and will manage your online store and servers like your own dedicated IT department so you and your staff can concentrate on growing your sales and serving your customers. Visit www.finestshops.com


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