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Store Design Change (63) Store Management (128) General e-Commerce (25) Hosting and Emails (43)

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Latest Updates

Jan 25	Emergency maintenance (Jan 25, 2012) Posted by Mike B. on 25 January 2012 01:24 AM
Dear client, Beginning at 12:00 AM (Midnight) CST (6:00 AM UTC) on Jan 25, 2012 data center will be performing an emergency maintenance on a failing switch that is in front of some of our VPS Servers. This maintenance is on the Service Net Switch for the cabinet, so it will only effect traffic to the of the server. We have scheduled an hour for the maintenance, however we expect to not need the full hour window. This maintenance will affect only a few virtual private servers and will not last more than 30 min. We sincerely apologize for any inconvenience this may have caused you. If you have any questions about this maintenance, please contact your Account Manager or Support team. We hope you understand that such maintenances are necessary to benefit you and your customers. Read more »

Dec 28	Scheduled Maintenance notification / Hardware upgrade Posted by Anton Pachkine on 28 December 2011 09:50 AM
Dear client, We will be migrating clients from the older servers to our new servers starting December 28, 2011 and until Jan 15, 2011 in time slot from 10PM to 3AM (Eastern time). Please note that although the maintenance window is 5 hours in duration, we do not expect any interruption to last the entire time (down time on each store is expected to be under 15 min). This will affect only the clients on 420 series servers. We will place a test order in every store after it's moved to a new server. If you have any questions, please contact your support team by visiting https://www.mystorehelp.com. We apologize for any inconvenience this may cause you or your customers. These changes are necessary to help FinestShops continue to deliver the best security and performance for your hosting environment. FinestShops Support Team Read more »

Dec 23	Merry Christmas, Happy Hanukkah and a New Year of Peace, Happiness and prosperity! Posted by Anton Pachkine on 23 December 2011 09:50 AM
May your holidays and New Year be filled with joy and happiness! Your FinestShops Team P.S. Our technical support team is on holiday schedule from December 24 to January 8 and support will be limited to the support board and email during that time. All servers are still monitored 24/7 by our technicians at the data centers and emergency support is available 24/7 as usual. Read more »

Nov 24	Happy Thanksgiving! Posted by Anton Pachkine on 24 November 2011 04:50 PM
Dear client, We'd like to take a moment and express our gratitude and thank you for being a loyal client. All of us at Finestshops are honoured to work with you and we wish you and your families the happy and safe Thanksgiving! Your FinestShops team. Read more »

Oct 9	Our office will be closed on Monday October 10, 2011 for the Thanksgiving holiday Posted by Anton Pachkine on 09 October 2011 09:33 PM
Dear client, Our office will be closed on Monday October 10, 2011 for the Thanksgiving holiday. We will still have technicians on-duty and will be monitoring your servers 24/7 If you have any urgent issues, please submit an "Emergency" priority ticket at https://www.mystorehelp.com and technical support will be paged right away. Happy Thanksgiving to our Canadian clients! Your FinestShops Team Read more »

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